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Outsourcing approach
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Outsourcing Approach |
| FlexOrbits Outsourcing Approach is designed to assist you reap best out of
offshore outsourcing. Continuous refinement and improvements to our outsourcing methods from lessons
learned with our existing clients makes it best-in-class. First phase of an
outsource/offshore engagement starts with an analysis of the requirements through client
interview. Best approach for individual clients are derived based on this analysis. |
Phase 1: Engagement Analysis |
Outsourcing specialists from our offshore
development center starts an analysis to learn the risks involved, business objectives, and business goals
for each outsourcing endeavor. Outsourcing approach is customized in consultation with the
customer, explaining what is best fit for the specific engagement. Each study considers
the following:
- Outsourcing requirements
- Key business objectives
- Outline the process flow
- Identify possible process re-engineering avenues
- Risk and bottlenecks identification
- Finalize what to outsource and how FlexOrbits can help
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| Outsourcing analysis report, detailing the outcome is submitted to the customer team.
Customers are welcome to make alterations, suggestions or conduct discussions with
FlexOrbits offshore team
to refine or understand the process. Engagement is taken to the next phase,
once the customer representative approves. |
Phase 2: Outsourcing Contract Finalization |
Now that
FlexOrbits outsourcing experts
have understood the requirements and derived a suitable approach, a detailed outsourcing plan
is prepared. This project plan will define milestones and deadlines for each activity as below:
- Action points and responsibilities
- Preferred/suggested
outsourcing team
structure,
with reporting hierarchy
- Suggested skill requirements
- Problem/Issue escalation methods
- Service Level Agreement signoff
- Contract signoff
- Quality charter document signoff
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| In order to get into the next phase, customers are expected to sign the above mentioned
documents. |
Phase 3: Implementation Strategy |
For any outsourcing effort to be successful, customer need to understand that knowledge
sharing and conquering the risks and issues are of prime importance. A well planned
Outsourcing Implementation Strategy is put forward for the customer. Implementation strategy
consists of:
- Offshore risk mitigation plans
- Team hierarchy and reporting points
- Re-engineering existing process as per the Phase 1 Analysis Report
- Resource Introduction and sharing of contact details
- Knowledge transfer of the outsourced processes
- Establishing communication channels
- Smooth transfer of process to the
offshore development
center
- Parallel runs to close any unknown risk areas
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| This is the most vulnerable phase of the entire engagement, but our
software engineers
are experienced to make it smooth. Preparations for this phase start from phase 1, and plans
are put in place to cover as many risks as possible. |
Phase 4: Monitoring and Management |
Now that the
outsourcing process
is in place and both teams gained appreciable level of confidence, we need to define the
Monitoring and Managing process. This would involve:
- Continuous monitoring of new risks and define mitigation plans
- Identification of overloaded resources in the hierarchy
- Monitor Process bottlenecks and make improvement plans
- Monitor overall turn around time and define threshold levels
- Provide corrective and preventive actions for issues
- Use patterns documented from Phase 5 and improve monitoring
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| Project Managers of FlexOrbits outsourcing team
is entrusted with the above responsibilities and regular meetings are conducted with the customer
representatives to appraise the situations. |
Phase 5: Lessons Learned Documentation |
| Lessons learned are documented and securely stored for references in a document management
system, accessible for the customers and
FlexOrbits outsourcing
team.
This document will serve as a ready reckoned in identification of risk patterns, issue patterns
and failure patterns in all future outsourcing endeavors.
Project Managers
from either side can thus accurately predict and mitigate risks/issues/failures and manage the outsourcing endeavor
better. |
| FlexOrbits process is based on ISO 9001:2000 concepts of Plan, Do, Check and Act (PDCA) |
| Require more information about
IT Outsourcing Services
and Outsourcing Approach of FlexOrbits?
Fill the
Free Project
Evaluation Form,
to reach us. |
