Support & availability
Support & Availability
|Teams working together even though they are geographically separated, make
communication and reachability a challenge. Communication is important for any
Outsourcing endeavor to become successful. Keeping this in mind, Customers are
provided with an online issue tracker for logging all the support issues they have.
A direct call-in phone number is provided for each customer to facilitate one to
one communication. Other popular methods that are convenient for our customers,
(PC to PC calling), Instant Messengers
are suggested. This website is equipped with a customer support Live Help, which could
be another means to
FlexOrbits understands the importance of communication. We are proposing the following
|The cheapest mode of communication would be the use of Skype
Skype works on peer-to-peer voice calls, with very less bandwidth usage and extremely
good clarity of voice. This requires an installation of the calling application on
both the computers (Instant messenger window like application, available as a free
download). Best of this type of call is that it is completely free of any charges.
Voice to Mobile phone or Telephone (Skype)
|Skype provide calling to any number in India for as cheap as a local call in US
(Price from Skype website - India any Number $0.20). This works from the Instant
Messaging like application provided by Skype. The calling user has to dial the
Indian telephone number from this application.
Conventional phone to Conventional phone
|FlexOrbits can setup a VoIP (Voice over Internet Protocol) telephone calling
facility. This will provide our customers the facility to have a conventional phone,
when dialed directly rings in India office.
Issue Tracker (Mantis)
|Mantis is a popular issue tracker. Issues tracked using such tools make the entire
communication log available for later reference. One can attach files to issues to
elaborate the scenario. All issues are logged in to a database.
will look at the issues based on the priority and update responses on a daily basis. All in
all, it gives clarity on the entire communication.
|FlexOrbits will provide support email address, which can be used in case a type
written communication is required.
|Require more information about our Support and Availability for your
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